Additional Information

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Frequently Asked Questions

Can I include a gift message and request a future delivery date with my order?

Are your products kosher?

Do you list ingredients for your products?

Can I ship to multiple recipients?

Can I specify the delivery date of my order?

When will my order be delivered?

How much is shipping?

Do you ship internationally?

What should I do if I have given you the wrong shipping address?

When will my order be shipped?

How do I know if my order was delivered?

Can I track my order?

Will the product stay fresh if the time-in-transit is more than a day or 2?

When I receive my order, how should I store it?

How are your gifts wrapped?

Do you have a storefront and are you a bakery?

What payment options do you offer?

What are your customer service hours?

Where are you located?

Do you ship on weekends?

Do you offer Saturday delivery?

100% Guaranteed!

Do you make substitutions?

 

 

Can I include a gift message and request a future delivery date with my order?

Yes you may! There is no charge to include a gift message to accompany your order. Simply type your message in the designated box on the product page (see sample below) or in the order instructions box on the page prior to entering your payment and it will be included with your order. No prices ever accompany a gift. To request a future delivery date, simply use the calendar to choose a date-choose a Monday thru Friday only.  Please note that this date is a request only.  If the requested delivery date cannot be met, we will contact you in advance of the package shipping. There are certain occasions where a gift may arrive a day early based on careful review on our end.  Please note we will not replace any orders that arrive a day or two early.

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Are your products kosher?

99% of our products are certified kosher. Most of our products are certified OU, OK, Star K and most baked goods are pareve. For details click here. There are only a handful of products that are not kosher and they are clearly marked as such.

Do you list ingredients for your products?

Ingredients are listed for all of our baked goods (many of which are also in gift baskets). Ingredients are listed in the "Care" tab on each product page.

Can I ship to multiple recipients?

Yes, you can. Please click here for a step-by-step guide.

Can I specify the delivery date of my order?

Yes, you can. See image below however, be sure to read our policy regarding Holiday Future Date requests.

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How much is shipping?

Flat rate ground shipping rates:*

$19.99 or less          $9.99

$20-$49.99               $11.99

$50-$99.99               $14.99

$100-$199.99           $18.99

$200 or more            FREE

*Any products that are highly perishable such as: fresh fruit baskets, gluten free products, bagels and lox, certain specialty cakes and breads cannot be shipped with flat rates.

Express Shipping:  Next Day, Two Day and Three Day are available.  To estimate shipping charges for your order, go to challahconnection.com/cart.php and click “Estimate Shipping.”  We ship via UPS within the United States, Monday through Friday from Norwalk CT.  (We do not ship to PO Boxes or International). All orders placed by 4pm, ET are shipped same day unless you request a future delivery date.  All orders placed after 4pm on Fridays and over the weekend are shipped on Mondays.

 Packing and shipping materials such as boxes, peanuts and tape are included in all of our shipping costs.

How do I know if my order was delivered? Can I track my order?

On the day we ship, you will receive an email with a tracking #. You can track the package to see if delivery has occurred.

You can also log in to your account at challahconnection.com and click "View Order Status." Find the order in question and click "View Order Details." At the bottom of that page, you will find a clickable tracking number that will show you the UPS delivery information.

How are your gifts wrapped?

All of our gift baskets are wrapped in clear cello wrap and tied with multi colored raffia.  Non basket items are placed in shipping box with kraft shred and tissue paper.  Our wrapping is very attractive and we get lots of compliments. It not “Jewish” in design and is appropriate for gift recipients of all faiths.

 

Do you have a storefront and are you a bakery?

No, we do not have a storefront and we are not a bakery. We source products from all over the world and we ship from our warehouse in CT.  We are first and foremost an online company however, if you are in the area you may pick up your previously placed order. Please give us at least 2 business hours to prepare your order.

What are your customer service hours?

Our customer service representatives are reachable by phone from 9:30AM-5:30PM, EST, M-F. We are closed on weekends. For emergencies, emails are responded to outside of these hours and on weekends and holidays. Please email challah@challahconnection.com

Where are you located?

We are located in Norwalk, CT. All of our gift baskets are shipped from our Norwalk facility. Cheesecakes are dropped shipped from New Jersey.

Do you ship on weekends?

No, we ship Mondays thru Fridays only.  

Do you offer Saturday Delivery?

Yes, UPS offers express Saturday delivery for an additional cost. If applicable, this method will be will available upon checkout.

What should I do if I have given you the wrong shipping address?

If you give us an incorrect shipping address and you catch it before we ship, PLEASE email us immediately with any corrections. If we are not informed of incorrect addresses until after your package has shipped, additional fees will apply.  UPS will delay deliveries for any inaccuracies in a shipping address, from a wrong apartment number or wrong ZIP code to an incorrect street number on the street address by at least one day.  There is a $13.50 fee for a delivery re-route or address correction.  For a fast and efficient way to update your delivery information, we encourage our customers to sign up for UPS MY CHOICE,  it's easy!

 

Holiday Future Arrival Date Policy: While we carefully look at your requested delivery date, we have the option to change the delivery date after careful review of destination, occasion, days in transit and requested delivery date. Based on these factors, we may ship for an earlier delivery date (typically not more than 1-2 days) but we will NEVER schedule an order to arrive after your requested date. If an earlier delivery date is not acceptable to you, then please let us know within 1 hour of placing your order.

If your order does arrive earlier then requested, please trust that we have done this for good reason and in the interest of the most optimal arrival of your order. We will not replace any orders that arrive a day or 2 early.

When will my order be shipped?

Unless specifically requested for a specific date, all orders placed by 4 pm, EST will be shipped out same day. We ship daily, Monday-Friday--no shipping on Saturday or Sunday. All orders received after 4 PM, EST will be shipped the next day, Monday-Friday. Orders placed after 4 PM, EST, Friday as well as Saturday and Sunday will be shipped on the following Monday. For holiday orders, please see our Holiday Future Arrival Date Policy.

When will my order be delivered?

To determine the number of days your package will be in transit when shipped with GROUND SHIPPING, click for table. VERY IMPORTANT: The day that we ship is NOT considered a day in transit! For example, a package shipped on Monday that takes "3 days in transit" will be delivered on Thursday. Please note that UPS delivers Ground packages Monday through Friday. 

What payment options do you offer?

We accept checks, PayPal, Debit cards and all major credit cards including MasterCard, Visa, American Express and Discover. If paying by check, please allow 3-4 days for the check to clear before we can ship your order.

Do you ship internationally?

No, at this time we only ship within the United States.

Will the product stay fresh if the time-in-transit is more than a day or 2?

Freshness is one of our top priorities. To ensure that every order arrives in the same delicious state it left our packing facility, we utilize a a variety of shipping methods that are programmed based on the destination zip code. You can rest assured that if our website allows you to select one of our "slower" (and less expensive) shipping methods it is because we know from experience that the specific product can travel that many days. Conversely, some products are programmed to be in transit no more than 2 days based on their high perishability factor. Additionally, we change our shipping methods based on the season and weather conditions.

When I receive my order, how should I store it?

Challah, cookies, rugelach, babka and other PAREVE baked goods can sit out in a cool, dry place for up to a week.  Apple and cinnamon walnut coffee cake should be eaten or frozen in 1-2 days of delivery. All baked goods freeze beautifully up to six months.  To freeze, wrap in plastic wrap or leave in original packaging and place in freezer bag.  To defrost, take out of freezer bag and store at room temperature for several hours. Refridgeration of baked goods is not recommended. Either eat or freeze and be sure to enjoy!

100% Guaranteed!

We want you and your gift recipients to be happy. If you're not, just notify us within 24 hours of delivery and we will make it right by issuing a refund or a replacement.

Substitutions

From time to time we may run short of a particular item. In that case, we will either call you to consult with you on the replacement, or we will replace the item with one that is similar in value/style.