Frequently Asked Questions

My holiday order status is "Awaiting Fulfillment." When will it ship?

All orders for Chanukah and Christmas 2019 are scheduled to deliver 12/18/19-12/19/19, with 12/20/19 as our "buffer" day. "Awaiting Fulfillment" means that your order is on hold to ship for delivery on the days in the previous sentence. If you requested a specific delivery date, we have it scheduled to arrive by that day, or a day before so there is a "buffer" day. (We prefer to be early than late and during the busy holiday period, this is important.)

Are your products kosher?

Our 100% No-Tsuris* Guarantee! 

Can I include a gift message?

Do you list ingredients for your products?

How do I ship to multiple recipients?

Can I request a delivery date for my order-order now/ship later?

When will my order be delivered?

How much is shipping and what are hot weather states?

Do you ship internationally?

What should I do if I have given you the wrong shipping address?

When will my order be shipped?

How do I know if my order was delivered?

Can I track my order?

Will the product stay fresh if the time-in-transit is more than a day or 2?

When I receive my order, how should I store it?

How are your gifts wrapped?

Do you have a storefront and are you a bakery?

What payment options do you offer?

What are your customer service hours?

Where are you located?

Do you ship on weekends?

Do you offer Saturday delivery?

Do you make substitutions?

 

Can I include a gift message?

Yes you may!  There is no charge to include a gift message to accompany your order.  Simply type your message in the designated box on the checkout page. The gift message is printed at the top of the packing slip that is included in the shipping box with the merchandise.  No prices are included.

Are your products kosher?

Every item we sell is certified kosher by the certifying agency of the purveyor from which it comes and is labeled with its certification, including items that are Kosher for Passover.  Most products are OU, STAR K, and OK.  Most baked goods are Pas Isroel.  Additional information at challahconnection.com/kosher-certification.

Do you list ingredients for your products?

Ingredients are listed for most of our baked goods in the "Care" tab on each product page.

Can I ship to multiple recipients?

No, at this time separate orders need to be placed for each recipient however we are happy to help for orders over 3 recipients. Email your recipient list to challah@challahconnection.com with subject line "Multiple Recipients." Please include requested gift(s) for each person, gift message, requested delivery date and your phone number. We get right back to you for credit card information and to confirm your order.

Can I request a delivery date for my order-order now/ship later?

Yes, you can. To request a future delivery date (Monday through Friday), simply add the date in the "Add Gift Message and Requested Delivery Date" section on the checkout page.  We often plan a buffer day and orders can arrive a day earlier than requested.  If this is not acceptable to you, please note with your requested delivery date.  We will not replace/refund any orders that arrive a day or two early.  You can be assured that prices never accompany a gift. If you do NOT request a delivery date and your order is not for an upcoming holiday, we will ship out within 1-2 business days.

How much is shipping and what are hot weather states?

Flat rate GROUND shipping rates*

$44.99 or less          $11.99

$45-$99.99              $14.99

$100-$158.99          $18.99

$159 or more           FREE GROUND SHIPPING

*shipping rates are per recipient or delivery address

Any products that are highly perishable such as: fresh fruit baskets, gluten free products, bagels and lox, certain specialty cakes and breads cannot be shipped with flat rate or free ground shipping if destination is more than two days in transit ground.

Express Shipping:  Next Day, Two Day and Three Day are available.  We ship via UPS within the United States, Monday through Friday from Norwalk CT. (We do not ship to PO Boxes or Internationally).  We ship to APO/FPO via the United States Postal Service.  Delivery times depend on location.  All orders placed after 4pm on Fridays and over the weekend are shipped on Monday.

Packing and shipping materials such as boxes, packing paper and tape are included in all of our shipping costs.

HOT WEATHER STATES:  States that are hot year round that require expedited shipping and ice/insulated wrap.  Certain products to these states cannot be in transit for more than two days nor over a weekend.  States included are; Florida, Texas, Louisiana, Georgia and Hawaii.

How do I know if my order was delivered? Can I track my order?

On the day we ship, you will receive an email with a tracking number. You can track the package to see if delivery has occurred.  You can also log in to your account at challahconnection.com and click "View Order Status." Find the order in question and click "View Order Details." At the bottom of that page, you will find a clickable tracking number that will show you the UPS delivery information.

How are your gifts wrapped?

All of our gifts are beautifully wrapped with shred, cello and raffia ribbon.  Our wrapping is very attractive and we receive many compliments from our gift recipients! 

Do you have a storefront and are you a bakery?

No, we do not have a retail store and we are not a bakery.   We source products from all over the world and we ship from our warehouse in CT.  We are first and foremost an online company however, if you are in the area you may pick up your previously placed order.  Please give us at least 2 business hours to prepare your order.

What are your customer service hours?

Our customer service representatives are reachable by phone from 9:30AM-5:30PM, ET, M-F.  We are closed on weekends. For emergencies, emails are responded to outside of these hours and on weekends and holidays.  Please email challah@challahconnection.com

Where are you located?

We are located in Norwalk, CT.  All of our gift baskets are shipped from our Norwalk facility. Cheesecakes are dropped shipped from New Jersey.

Do you ship on weekends?

No, we ship Monday through Friday only.  

Do you offer Saturday Delivery?

Yes, UPS offers express Saturday delivery for an additional cost.  This method will show up upon checkout with other shipping methods.

What should I do if I have given you the wrong shipping address?

If you give us an incorrect shipping address, PLEASE email us immediately after placing the order with any corrections.  Once the package has shipped, we cannot extend our guarantee to orders for which we are given the incorrect or incomplete address.  UPS will delay deliveries for any inaccuracies in a shipping address, from a wrong or incomplete apartment number, wrong zip code to an incorrect street number on the street address by at least one day. There is a $16.50 fee for a delivery re-route, return or address correction.  This amount will be charged to your original form of payment for any package that was sent to an incorrect address and for any packages returned to us that where not picked up in a timely bases from a UPS access point.  For a fast and efficient way to update your delivery information, we encourage our customers to sign up for UPS MY CHOICE,  it's easy!

When will my order be shipped?

Unless requested for a specific date, most orders placed by 4 pm, ET will be shipped out same day. Orders placed after this time will ship the following business day.  We ship daily, Monday-Friday--no shipping on Saturday or Sunday.  Orders placed after 4 PM, EST, Friday as well as Saturday and Sunday will be shipped on the following Monday. PLEASE NOTE: During the week leading up to a major holiday (Chanukah, Passover, Rosh Hashana) AND the week prior, if your order is NOT for the holiday and you would like us to ship ASAP, please let us know this in the "Requested Delivery" field on the checkout page. If you don't, we may ship it to arrive for the upcoming holiday.

When will my order be delivered?

The day that we ship is NOT considered a day in transit! Weekends are not counted as transit days. For example, a package shipped on Friday that takes "3 days in transit" will be delivered on Wednesday.   To determine the number of days your package will be in transit when shipped with GROUND SHIPPING, click for table.  Please note that UPS delivers Ground packages Monday through Friday. 

What payment options do you offer?

We accept PayPal, Apple Pay, Google Pay, debit cards, MasterCard, Visa, American Express, Discover and check or money order.   If paying by check, please allow 3-4 days for the check to clear before we can ship your order.

Do you ship internationally?

No, at this time we only ship within the United States.

Will the product stay fresh if the time-in-transit is more than a day or 2?

Freshness and quality is our top priority.  You can rest assured that if our website allows you to select ground shipping it is because we know from experience that the specific product can travel that many days. Conversely, some products are programmed to be in transit no more than 2 days based on their high perishability factor. Additionally, we change our shipping methods based on the season and weather conditions.

When I receive my order, how should I store it?

Challah, cookies, rugelach, babka and other pareve baked goods can sit out in a cool, dry place for up to a week.  Apple and cinnamon walnut coffee cake should be served or frozen within 1-2 days of delivery. All baked goods freeze beautifully up to six months.  All gluten free baked goods should be served within a day of receiving or placed in the freezer for up to six months.  Gluten free challah, rolls and bagels should be placed in the freezer upon delivery.  To freeze, wrap in plastic wrap or leave in original packaging and place in freezer bag.  To defrost, take out of freezer bag and store at room temperature for several hours. Refrigeration of baked goods is not recommended. Either eat or freeze and be sure to enjoy!

100% No-Tsuris* Guarantee!

*No-Hassle, No-Worry

We want you and your gift recipient to be happy!  If you're not, just notify us within 24 hours of delivery and we will make it right by issuing a store credit or a replacement.  If the item(s) is damaged, photos of the product and the shipping box must be emailed to us at challah@challahconnection.com within 24 hours of delivery.  This is required by UPS in order to submit a claim. All sale items are final sale.

Substitutions

At times we may need to make substitutions.  We do our best to substitute with item(s) that meet the spirit of the original item and are of equal or greater value.

Please note that product quantities may differ by 1-2 pieces.


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