Additional Information

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Frequently Asked Questions

Are your products kosher?

Our 100% No-Tsuris* Guarantee! 

Can I include a gift message and request a future delivery date with my order?

Do you list ingredients for your products?

How do I ship to multiple recipients?

Can I specify the delivery date of my order?

When will my order be delivered?

How much is shipping?

Do you ship internationally?

What should I do if I have given you the wrong shipping address?

When will my order be shipped?

How do I know if my order was delivered?

Can I track my order?

Will the product stay fresh if the time-in-transit is more than a day or 2?

When I receive my order, how should I store it?

How are your gifts wrapped?

Do you have a storefront and are you a bakery?

What payment options do you offer?

What are your customer service hours?

Where are you located?

Do you ship on weekends?

Do you offer Saturday delivery?

Do you make substitutions?

 

 

Can I include a gift message and request a future delivery date with my order?

Yes you may! There is no charge to include a gift message to accompany your order. Simply type your message in the designated box that reads "order comments" in the shipping section of the checkout process. To request a future delivery date, use the calendar found on each product page.  Please note that this date is a request only.  If the requested delivery date cannot be met, we will contact you in advance of the package shipping. There are certain occasions where a gift may arrive a day early based on careful review on our end.  Please note we will not replace any orders that arrive a day or two early. You can be assured that prices never accompany a gift.

Are your products kosher?

All but 1 of our products are certified kosher and are certified by the bakery or facility with which they come. We strive for the highest certifications and most are OU, OK or Star K and most baked goods are pareve. Kosher information is available for each product on the "Care" tab of each product page. The 1 product that is not certified kosher (but are made with certified kosher ingredients) is the Over-the-top Rugelach Gift Box.

Do you list ingredients for your products?

Ingredients are listed for all of our baked goods (many of which are also in gift baskets). Ingredients are listed in the "Care" tab on each product page.

Can I ship to multiple recipients?

Yes, you can ship to more than on recipient in a single order. To do so, set up an account. Then, if you have a quantity of more than 1 of any product, you will see a "Ship to Multiple Recipients" link at the top of the checkout page. Follow the prompts to complete the order.

Can I specify the delivery date of my order?

Yes, you can. See image below however, be sure to read our policy regarding Holiday Future Date requests.

How much is shipping?

Flat rate ground shipping rates:*

$19.99 or less          $9.99

$20-$49.99              $11.99

$50-$99.99              $14.99

$100-$199.99          $18.99

$200 or more            FREE when shipping to one recipient

*Any products that are highly perishable such as: fresh fruit baskets, gluten free products, bagels and lox, certain specialty cakes and breads cannot be shipped with flat rates.

Express Shipping:  Next Day, Two Day and Three Day are available.  To estimate shipping charges for your order, go to challahconnection.com/cart.php and click “Estimate Shipping.”  We ship via UPS within the United States, Monday through Friday from Norwalk CT.  (We do not ship to PO Boxes or International). All orders placed by 4pm, ET are shipped same day unless you request a future delivery date.  All orders placed after 4pm on Fridays and over the weekend are shipped on Mondays.

Packing and shipping materials such as boxes, peanuts and tape are included in all of our shipping costs.

How do I know if my order was delivered? Can I track my order?

On the day we ship, you will receive an email with a tracking #. You can track the package to see if delivery has occurred.

You can also log in to your account at challahconnection.com and click "View Order Status." Find the order in question and click "View Order Details." At the bottom of that page, you will find a clickable tracking number that will show you the UPS delivery information.

How are your gifts wrapped?

All of our gift baskets are wrapped in clear cello wrap and tied with multi colored raffia.  Non basket items are wrapped together in cello with raffia ribbon.  Our wrapping is very attractive and we get lots of compliments. It not “Jewish” in design and is appropriate for gift recipients of all faiths.

Do you have a storefront and are you a bakery?

No, we do not have a storefront and we are not a bakery. We source products from all over the world and we ship from our warehouse in CT.  We are first and foremost an online company however, if you are in the area you may pick up your previously placed order. Please give us at least 2 business hours to prepare your order.

What are your customer service hours?

Our customer service representatives are reachable by phone from 9:30AM-5:30PM, EST, M-F. We are closed on weekends. For emergencies, emails are responded to outside of these hours and on weekends and holidays. Please email challah@challahconnection.com

Where are you located?

We are located in Norwalk, CT. All of our gift baskets are shipped from our Norwalk facility. Cheesecakes are dropped shipped from New Jersey.

Do you ship on weekends?

No, we ship Mondays thru Fridays only.  

Do you offer Saturday Delivery?

Yes, UPS offers express Saturday delivery for an additional cost. If applicable, this method will be will available upon checkout.

What should I do if I have given you the wrong shipping address?

If you give us an incorrect shipping address and you catch it before we ship, PLEASE email us immediately with any corrections.  We cannot extend our guarantee to orders for which we are given the incorrect or incomplete address.  UPS will delay deliveries for any inaccuracies in a shipping address, from a wrong apartment number or wrong zip code to an incorrect street number on the street address by at least one day.  There is a $16.50 fee for a delivery re-route or address correction.  For a fast and efficient way to update your delivery information, we encourage our customers to sign up for UPS MY CHOICE,  it's easy!

 

Holiday Future Arrival Date Policy: While we carefully look at your requested delivery date, we have the option to change the delivery date after careful review of destination, occasion, days in transit and requested delivery date. Based on these factors, we may ship for an earlier delivery date (typically not more than 1-2 days) but we will NEVER schedule an order to arrive after your requested date. If an earlier delivery date is not acceptable to you, then please let us know within 1 hour of placing your order.

If your order does arrive earlier then requested, please trust that we have done this for good reason and in the interest of the most optimal arrival of your order. We will not replace any orders that arrive a day or 2 early.

When will my order be shipped?

Unless specifically requested for a specific date, all orders placed by 4 pm, EST will be shipped out same day. We ship daily, Monday-Friday--no shipping on Saturday or Sunday. All orders received after 4 PM, EST will be shipped the next day, Monday-Friday. Orders placed after 4 PM, EST, Friday as well as Saturday and Sunday will be shipped on the following Monday. For holiday orders, please see our Holiday Future Arrival Date Policy.

When will my order be delivered?

The day that we ship is NOT considered a day in transit! Weekends are not counted as transit days. For example, a package shipped on Friday that takes "3 days in transit" will be delivered on Wednesday. 

To determine the number of days your package will be in transit when shipped with GROUND SHIPPING, click for table. Please note that UPS delivers Ground packages Monday through Friday. 

What payment options do you offer?

We accept checks, PayPal, Debit cards and all major credit cards including MasterCard, Visa, American Express and Discover. If paying by check, please allow 3-4 days for the check to clear before we can ship your order.

Do you ship internationally?

No, at this time we only ship within the United States.

Will the product stay fresh if the time-in-transit is more than a day or 2?

Freshness is a top priority.  You can rest assured that if our website allows you to select ground shipping it is because we know from experience that the specific product can travel that many days. Conversely, some products are programmed to be in transit no more than 2 days based on their high perishability factor. Additionally, we change our shipping methods based on the season and weather conditions.

When I receive my order, how should I store it?

Challah, cookies, rugelach, babka and other parve baked goods can sit out in a cool, dry place for up to a week.  Apple and cinnamon walnut coffee cake should be eaten or frozen in 1-2 days of delivery. All baked goods freeze beautifully up to six months.  All gluten free baked goods should be served within a day of receiving or placed in the freezer for up to six months.  Gluten free challah, rolls and bagels should be placed in the freezer upon delivery.  To freeze, wrap in plastic wrap or leave in original packaging and place in freezer bag.  To defrost, take out of freezer bag and store at room temperature for several hours. Refrigeration of baked goods is not recommended. Either eat or freeze and be sure to enjoy!

100% No-Tsuris* Guarantee!

*No-Hassle, No-Worry

We want you and your gift recipients to be happy. If you're not, just notify us within 24 hours of delivery and we will make it right by issuing a refund or a replacement.  Please note that all clearance items are final sale.

Substitutions

From time to time we may run short of a particular item. In that case, we will either call you to consult with you on the replacement, or we will replace the item with one that is similar in value/style.


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