Frequently Asked Questions

Kosher Certification--Are your products Kosher?

All items at Challah Connection are kosher. The certification is that of the particular bakery, kitchen or plant that prepares our goods. The certifications are typically OU, OK, Star K. All products are clearly labeled with the certification. In addition, we have our own certification by Rabbi Moshe Epstein, Bridgeport, CT. He is a Member of the Rabbinical Alliance of NY and a Member of Vaad Harabonim of MA.

How Much is Shipping?

Specific shipping charges appear during the checkout process, however our ground shipping charges are generally between $9.50 and $12.50, depending on the size of the box and the price of fuel. Packing and shipping materials such as boxes, peanuts and tape are included in the shipping cost. To obtain a shipping estimate, once you place an item into the shopping cart, you will be prompted to add the shipping zip code. When you do this, an estimate will appear showing all of the shipping services available to that zip code and the price. Please note that the estimated cost vs. the actual can vary by about a dollar.
 
What happens if I give you the wrong shipping address?
If you give us an incorrect shipping address and you catch it before we ship, PLEASE email us immediately with any corrections. If we are not informed of incorrect addresses until after your package has shipped, additional fees will apply. Both UPS and FedEx delay deliveries for any inaccuracies in a shipping address, from a wrong apartment number or wrong ZIP code to an incorrect street number on the street address. In addition to the delays in delivery, you will be charged an additional $5 administrative fee as well as any additional charges assessed by the delivery service (generally ranges from $8 to $10).

When will my order be shipped?
Unless specifically requested for a specific date, all orders placed by 4 pm will be shipped out same day. We ship daily, Monday-Friday. All orders received after 5 on Friday as well as on Saturday and Sunday will be shipped on the following Monday.

We use UPS for Ground shipping and FEDEX for all Overnight services including 3 day, 2 day and Overnight (including early morning, afternoon and Saturday) services. Most orders are shipped from Westport, CT.
 

Determining Your Shipping Date

We will determine the shipping date based on the Order Delivery Date you provide us during check out. However, it is not necessary to complete the Order Delivery Date; we can determine by your selection and gift card text when to ship. If we have any questions at all, we will contact you via email or phone.
 

What payment options do you offer?

We accept E-check and credit cards including MasterCard, Visa, American Express and Discover. If paying by E-check, please allow 3-4 days for the check to clear before shipping.

Do you hand-deliver orders?

Yes, we can hand deliver to all addresses in CT towns of Westport, Fairfield, Weston, Wilton and Norwalk. If you prefer hand delivery, please email with the request.

What is your shipping policy?

Our policy on shipping is that we do NOT profit from shipping charges. We strive to keep them reasonable and fair. Specific shipping charges appear during the checkout process, however our ground shipping charges are generally between $9.50 and $12.50, depending on the size of the box and the price of fuel. Packing and shipping materials such as boxes, peanuts and tape are included in the shipping cost.

Can I track my order?

Yes, on the day the package is shipped, you will receive an email giving you the UPS tracking number. To track, simply go to UPS.com, click on the “Tracking” tab and follow the directions. Or, you may track your package on our website.

Do you ship internationally?

Unfortunately, no, we do not ship to any countries other than the US.

Kosher Certification

Are your products Kosher?

All items at Challah Connection are kosher. The certification is that of the particular bakery, kitchen or plant that prepares our goods. The certifications are typically OU, OK, Star K. All products are clearly labeled with the certification. In addition, we have our own certification by Rabbi Moshe Epstein, Bridgeport, CT. He is a Member of the Rabbinical Alliance of NY and a Member of Vaad Harabonim of MA.

Do you carry Pareve or Dairy items?

We carry both Pareve (dairy-free) and Dairy products. Every product is appropriately marked. You may specifically request pareve or dairy. If there is no specific request, the product will be shipped Dairy.

Do you carry sugar-free or gluten-free products?

Yes. Over time we will be carrying more and more of these items.

Will the product stay fresh if the time-in-transit is more than a day or 2?

Yes. Cookies, rugelach, babka, coffee cake will stay fresh for up to 5 days. Challah should not be in transit more than 3 days. Cheesecake, mousse cakes and tarts must be shipped overnight.

When I receive my order, how should I store it?

Challah, cookies, macaroons, rugelach, babka, coffee cake should sit out in a cool, dry place if it is going to be served within 2-3 days. Beyond 3 days, it’s best to freeze the items. All items freeze well for up to 4 months. To defrost, take out of the freezer for 6-8 hours.

If I am not satisfied with the product(s) that I order, may I return it?
Absolutely. We stand by our Guarantee: If you are not completely satisfied, we will issue a refund.

Substitutions

From time to time we may run short of a particular item. In that case, we will either call you to consult with you on the replacement, or we will replace the item with one that is similar in value/style.

If you would like to substitute a particular item for another, that's usually not a problem. Just contact us via phone or email and we will do our best to accommodate.