Frequently Asked Questions
Kosher Certification--Are your products
Kosher?
All items at Challah Connection are kosher. The certification is that of the particular bakery, kitchen or plant that prepares our goods. The certifications are typically OU, OK, Star K. All products are clearly labeled with the certification. For Passover, we have an extensive assortment of Kosher for Passover Gifts and desserts. While not all of our products have a certification (hecksher) that is high enough for the most religious individuals, we can create a gift basket that includes only items that are OU, Pas Israel or Cholov Israel. To place such an order, or for other kosher related questions, please call us at 866-242-5524.
How Much is Shipping?
Specific shipping charges appear during the checkout
process, however our ground shipping charges are generally between $9.50 and $12.50,
depending on the size of the box and the price of fuel. Packing and
shipping materials such as boxes, peanuts and tape are included in the
shipping cost. To obtain a shipping estimate, once you place an item
into the shopping cart, you will be prompted to add the shipping zip
code. When you do this, an estimate will appear showing all of the
shipping services available to that zip code and the price. Please note
that the estimated cost vs. the actual can vary by about a dollar.
What happens if I give you the wrong shipping address?
If you give us an incorrect shipping address and you catch it before we ship, PLEASE email us immediately with any corrections. If we are not informed of incorrect addresses until after your package has shipped, additional fees will apply. Both UPS and FedEx delay deliveries for any inaccuracies in a shipping address, from a wrong apartment number or wrong ZIP code to an incorrect street number on the street address. In addition to the delays in delivery, you will be charged an additional $5 administrative fee as well as any additional charges assessed by the delivery service (generally ranges from $8 to $10).
When will my order be shipped?
Unless specifically requested for a specific date,
all orders placed by 4 pm will be shipped out same day. We ship daily,
Monday-Friday. All orders received after 5 on Friday as well as on
Saturday and Sunday will be shipped on the following Monday.
We use FEDEX for both Ground and express services including 3 day, 2 day and
Overnight (including early morning, afternoon and Saturday) services. Most orders are shipped from Westport, CT.
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When Will My Order Be
Delivered?
To determine the number of days your package will be in transit, see the table below.
VERY IMPORTANT: The day that we ship is NOT considered a day in
transit! For example, a package shipped on Monday that takes "3 days
in transit" will be delivered on Thursday. Additionally, days in
transit include business days ONLY. There is no package movement on
weekends (unless you select Overnight for Saturday delivery).
The table shows # of days in transit for GROUND SHIPPING--the least
expensive shipping method. Please note that most orders are shipped
from our facility in Westport, CT (06880), therefore making the
following states within a 1 day delivery utilizing, Ground
service: Maine, VT, NH, MA, RI, CT, NJ, DE, parts of PA and NY,
including New York City and Philadelphia and nearby towns .
If you would like a quicker method
than GROUND, you may select OVERNIGHT (10:30 delivery or later in
the day), 3 DAY, 2 DAY AIR or Overnight for Saturday Delivery (all
are available during checkout).
|
State |
Ground Shipping |
|
Alabama |
3
Days |
|
Alaska |
5
Days |
|
Arizona |
5
Days |
|
Arkansas |
4
Days |
|
California |
5
Days, 4 Days for Southern California |
|
Colorado |
4
Days, 3 Days for Western Colorado |
|
Connecticut |
1
Day |
|
Delaware |
1
Day |
|
Florida |
3
Days |
|
Georgia |
3
Days |
|
Hawaii |
5
Days |
|
Idaho |
5
Days, 6 Days for Central Idaho |
|
Illinois |
3
Days |
|
Indiana |
3
Days |
|
Iowa |
3
Days |
|
Kansas |
4
Days |
|
Kentucky |
3
Days |
|
Louisiana |
4
Days |
|
Maine |
1
Day, 2 Days for Northern Maine |
|
Maryland |
2
Days |
|
Massachusetts |
1
Day |
|
Michigan |
3
Days |
|
Minnesota |
3
Days, 4 Days for Western Minnesota |
|
Mississippi |
4
Days |
|
Missouri |
3
Days, 4 Days for Western Missouri |
|
Montana |
5
Days |
|
Nebraska |
4
Days |
|
Nevada |
5
Days |
|
New Hampshire |
1
Day |
|
New Jersey |
1
Day |
|
New Mexico |
5
Days |
|
New York |
2
Days, 1 Day for Southern New York |
|
North Carolina |
2
Days |
|
North Dakota |
4
Days |
|
Ohio |
3
Days, 2 Days for Northern Ohio |
|
Oklahoma |
4
Days |
|
Oregon |
5
Days, 6 Days for Southern Oregon |
|
Pennsylvania |
2
Days, 1 Day for Eastern Pennsylvania |
|
Puerto Rico |
5
Days |
|
Rhode Island |
1
Day |
|
South Carolina |
2
Days |
|
South Dakota |
4
Days |
|
Tennessee |
3
Days |
|
Texas |
5
Days, 4 Days for Northeastern Texas |
|
Utah |
5
Days |
|
Vermont |
1
Day |
|
Virginia |
2
Days |
|
Washington |
5
Days |
|
West Virginia |
2
Days |
|
Wisconsin |
3
Days |
|
Wyoming |
5
Days |
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Determining Your Shipping
Date
We
will determine the shipping date based on the Order Delivery Date you
provide us during check out. However, it is not necessary to complete
the Order Delivery Date; we can determine by your selection and gift
card text when to ship. If we have any questions at all, we will contact
you via email or phone.
What payment options do
you offer?
We accept E-check and credit cards including
MasterCard, Visa, American Express and Discover. If paying by E-check,
please allow 3-4 days for the check to clear before shipping.
Do you hand-deliver
orders?
Yes, we can hand deliver to all addresses in CT towns
of Westport, Fairfield, Weston, Wilton and Norwalk. If you prefer hand
delivery, please email with the request.
What is your shipping policy?
Our policy on shipping is that we do NOT profit from shipping charges. We strive to keep them reasonable and fair. Specific shipping charges appear during the checkout process, however our ground shipping charges are generally between $9.50 and $12.50,
depending on the size of the box and the price of fuel. Packing and
shipping materials such as boxes, peanuts and tape are included in the
shipping cost.
Can I track my order?
Yes, on the day the package is shipped, you will receive an email giving you the tracking number of your shipment. To track, simply go to Fedex.com, click on the “Tracking” tab and follow the directions.
Or, you may track your package on our website.
Do you ship internationally?
Unfortunately, no, we do not ship to any countries other than the US.
Kosher Certification
Are your products
Kosher?
All items at Challah Connection are kosher. The certification is that of the particular bakery, kitchen or plant that prepares our goods. The certifications are typically OU, OK, Star K. All products are clearly labeled with the certification. For Passover, we have an extensive assortment of Kosher for Passover Gifts and desserts. While not all of our products have a certification (hecksher) that is high enough for the most religious individuals, we can create a gift basket that includes only items that are OU, Pas Israel or Cholov Israel. To place such an order, or for other kosher related questions, please call us at 866-242-5524.
Do you carry Pareve or Dairy items?
We carry both Pareve (dairy-free) and Dairy products. Every product is appropriately marked. You may specifically request pareve or dairy. If there is no specific request, the product will be shipped Dairy.
Do you carry
sugar-free or gluten-free products?
Yes. Over time we will be carrying more and more of these items.
Will the product stay fresh if the time-in-transit is more than a day or 2?
Yes. Cookies, rugelach, babka, coffee cake will stay fresh for up to 5 days. Challah should not be in transit more than 3 days. Cheesecake, mousse cakes and tarts must be shipped overnight.
When I receive my order, how should I store it?
Challah, cookies, macaroons, rugelach, babka, coffee cake should sit out in a cool, dry place if it is going to be served within 2-3 days. Beyond 3 days, it’s best to freeze the items. All items freeze well for up to 4 months. To defrost, take out of the freezer for 6-8 hours.
If I am not satisfied with the product(s) that I order, may I return it?
Absolutely. We stand by our Guarantee: If you are not
completely satisfied, we will issue a refund.
Substitutions
From time to time we may run short of a particular item. In that case, we will either call you to consult with you on the replacement, or we will replace the item with one that is similar in value/style.
If you would like to substitute a particular item for another, that's usually not a problem. Just contact us via phone or email and we will do our best to accommodate.
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