Frequently Asked Questions

When will my order be shipped?

Unless specifically requested for a specific date, all orders placed by 4 pm will be shipped same day. We ship daily, Monday-Friday. All orders received after 4 on Friday as well as on Saturday and Sunday will be shipped on the following Monday.

What payment options do you offer?

We accept E-check and credit cards including MasterCard, Visa, American Express and Discover.

Do you hand-deliver orders?

Yes, we can hand deliver to all addresses in CT towns of Westport, Fairfield, Weston, Wilton and Norwalk. If you prefer hand delivery, please email with the request.

What shipping service do you use?

UPS is our regular carrier. If there is a destination best served by another carrier such as Fedex or DHL, we will use them. During checkout you will have your choice of service level; Ground, Overnight, Overnight Saver, 2-day, 3-day and Saturday Overnight (available only when shipping on Friday). From Westport, CT (where most of our packages are shipped from), Ground Service will deliver in 1 day to all of the New England and Mid-Atlantic states. Unless you want the package delivered by 10:30 a.m. (Overnight), 3pm (Overnight Saver to commercial address) or 7pm (Overnight Saver to residential address) , Ground is sufficient.

What is your shipping policy?

Our policy on shipping is that we do NOT profit from shipping charges. We strive to keep them reasonable and fair. Specific shipping charges appear during the checkout process, however our ground shipping charges are generally between $8.50 and $12.50, depending on the size of the box and the price of fuel. Packing and shipping materials such as boxes, peanuts and tape are included in the shipping cost.

How many days will it take for my package to arrive?

The map below indicates the # of days in transit, using UPS Ground service.

Are there options for quicker shipping?

-UPS Next Day Air Saver-Guaranteed delivery by 3pm to business addresses and 7pm to Residential addresses

-UPS 2nd Day Air® - Guaranteed on-time delivery to every address in the United States (excluding intra-Alaska shipments) and Puerto Rico by the end of the second business day

-UPS 3 Day Select® - Guaranteed delivery within three business days to and from every address in the 48 contiguous states

-UPS Ground - Guaranteed day-definite delivery to every address in the U.S. 48 contiguous states and Canada 's 10 provinces

Naturally, the quicker the service, the more expensive the shipping charges.

Can I track my order?

Yes, on the day the package is shipped, you will receive an email giving you the UPS tracking number. To track, simply go to UPS.com, click on the “Tracking” tab and follow the directions. Or, you may track your package on our website.

Do you ship internationally?

Unfortunately, no, we do not ship to any countries other than the US.

Kosher Certification

Are your products Kosher?

All items at Challah Connection are kosher. The certification is that of the particular bakery, kitchen or plant that prepares our goods. The certifications are typically OU, OK, Star K. All products are clearly labeled with the certification. In addition, we have our own certification by Rabbi Moshe Epstein, Bridgeport, CT. He is a Member of the Rabbinical Alliance of NY and a Member of Vaad Harabonim of MA.

Do you carry Pareve or Dairy items?

We carry both Pareve (dairy-free) and Dairy products. Every product is appropriately marked. You may specifically request pareve or dairy. If there is no specific request, the product will be shipped Dairy.

Do you carry sugar-free or gluten-free products?

Yes. Over time we will be carrying more and more of these items.

Will the product stay fresh if the time-in-transit is more than a day or 2?

Yes. Cookies, rugelach, babka, coffee cake will stay fresh for up to 5 days. Challah should not be in transit more than 3 days. Cheesecake, mousse cakes and tarts must be shipped overnight.

When I receive my order, how should I store it?

Challah, cookies, macaroons, rugelach, babka, coffee cake should sit out in a cool, dry place if it is going to be served within 2-3 days. Beyond 3 days, it’s best to freeze the items. All items freeze well for up to 4 months. To defrost, take out of the freezer for 6-8 hours.

Returns  

If I am not satisfied with the product(s) that I order, may I return it?
Absolutely. We stand by our Guarantee: If you are not completely satisfied, you may return the items, no questions asked. To do so, please contact us and we will send a UPS return ticket.

Substitutions

From time to time we may run short of a particular item. In that case, we will either call you to consult with you on the replacement, or we will replace the item with one that is similar in value/style.

If you would like to substitute a particular item for another, that's usually not a problem. Just contact us via phone or email and we will do our best to accommodate.