Frequently Asked Questions

Can I Include A Gift Message With My Order?

Yes you may! There is no charge to include a gift message to accompany your order. During the checkout process you will be given the opportunity to include gift text that will be printed on a card that is affixed to each order.  

Do You Have Storefront?

We are an online company and do not have a storefront or retail location.  

What Are Your Customer Service Hours?

Our customer service representatives are reachable by phone from 9:30a.m.-6:00p.m., EST, M-F. We are closed on weekends and some holidays. For emergencies, emails are responded to outside of these hours and on Sundays and holidays.
 

Where Are You Located?

We are located in Westport, CT. All of our gift baskets are shipped from our facility in Westport. There are a few items that are drop shipped from vendors, most of which are in the NYC metro area.
 

Shipping to NY, NJ, CT and other Northest Locations--What is the Best Shipping Method?

We recommend Ground shipping for Northeast States from So. Maine to No. Virginia. Ground shipping takes only 1 day and is the least expensive.
 

How Much is Shipping?

Specific shipping charges appear during the checkout process, however our ground shipping charges are generally between $12.50 and $18.50, depending on the weight of your order and zip code destination. Packing and shipping materials such as boxes, peanuts and tape are included in the shipping cost. To obtain a shipping estimate, prior to placing your order, click here. Please note that the estimated cost vs. the actual can vary by about a dollar.
 
What happens if I give you the wrong shipping address?
If you give us an incorrect shipping address and you catch it before we ship, PLEASE email us immediately with any corrections. If we are not informed of incorrect addresses until after your package has shipped, additional fees will apply. Fedex may delay deliveries for any inaccuracies in a shipping address, from a wrong apartment number or wrong ZIP code to an incorrect street number on the street address. In addition to the delays in delivery, you will be charged an additional $5 administrative fee as well as any additional charges assessed by the delivery service (generally ranges from $8 to $10).

When will my order be shipped?
Unless specifically requested for a specific date, all orders placed by 4 pm, EST will be shipped out same day. We ship daily, Monday-Friday--no shipping on Saturday or Sunday. All orders received after 4PM, EST will be shipped the next day, Monday-Friday. Orders placed after 4PM, EST, Friday as well as Saturday and Sunday will be shipped on the following Monday.

For holiday orders, we will schedule the ship date based on time in transit to the destination and will ship to arrive one day before the holiday starts. However, if you prefer us to ship to deliver on a specific date, just let us know the date.

We use FEDEX for both Ground and express services including 3 day, 2 day and Overnight (including early morning, afternoon and Saturday) services. Most orders are shipped from Westport, CT.
 

Determining Your Shipping Date

We will determine the shipping date based on the Order Delivery Date you provide us during check out. If you do not specify a delivery date, all orders placed by 4PM, EST will be shipped the day we receive the order (M-F). Please indicated if Saturday delivery is NOT acceptable.
 

What payment options do you offer?

We accept checks and all major credit cards including MasterCard, Visa, American Express and Discover. If paying by check, please allow 3-4 days for the check to clear before shipping.

Do you hand-deliver orders?

Yes, we can hand deliver to all addresses in CT towns of Westport, Fairfield, Weston, Wilton and Norwalk. If you prefer hand delivery, please email with the request.

Can I track my order?

Yes, on the day the package is shipped, you will receive an email giving you the tracking number of your Fedex shipment. To track, simply click on the link provided in the email or go to Fedex.com, click on the “Tracking” tab and follow the directions. Or, you may track your package on our website.

Do you ship internationally?

Unfortunately, no, we do not ship to any countries other than the US.

Kosher Certification

Are your products Kosher?

With the exception of a very few (less then 5) items, all items at Challah Connection are certified kosher. The certification is that of the particular bakery, kitchen or plant that prepares our goods. The certifications are typically OU, OK, Star K. All products are clearly labeled with the certification. While not all of our products have a certification (hecksher) that is high enough for the most religious individuals, we can create a gift basket that includes only items that are OU, Pas Israel or Cholov Israel. To place such an order, or for other kosher related questions, please call us at 866-242-5524. For Passover, we have an extensive assortment of Kosher for Passover Gifts and desserts. In the infrequent case that an item is not certified kosher, it is clearly marked in the product description our our website and/or catalog.

Do you carry Pareve or Dairy items?

We carry both Pareve (dairy-free) and Dairy products. Every product is appropriately marked. You may specifically request pareve or dairy. If there is no specific request, the product will be shipped Dairy.

Do you carry sugar-free or gluten-free products?

Yes. Over time we will be carrying more and more of these items.

Will the product stay fresh if the time-in-transit is more than a day or 2?

Yes. Cookies, rugelach, babka, coffee cake will stay fresh for up to 5 days. Challah should not be in transit more than 3 days. Cheesecake, mousse cakes and tarts must be shipped overnight.

When I receive my order, how should I store it?

Challah, cookies, macaroons, rugelach, babka, coffee cake should sit out in a cool, dry place if it is going to be served within 2-3 days. Beyond 3 days, it’s best to freeze the items. All items freeze well for up to 4 months. To defrost, take out of the freezer for 6-8 hours.

If I am not satisfied with the product(s) that I order, may I return it?
If your order arrives damaged or you are not happy with it, please report this to us within 24 hours of delivery. We will do everything possible to rectify the problem, including a refund, if need be.

Substitutions

From time to time we may run short of a particular item. In that case, we will either call you to consult with you on the replacement, or we will replace the item with one that is similar in value/style.

If you would like to substitute a particular item for another, that's usually not a problem. Just contact us via phone or email and we will do our best to accommodate.